Better Water, Better Life

• No refunds will be issued once water is delivered or picked up.
• Delivery fees are non-refundable unless an error was made by WBS (e.g., incorrect delivery, damaged packaging upon arrival).

• If you receive damaged or defective products due to a WBS error, contact us within immediately for a replacement at no additional cost.
• Customer Responsibility: Damage caused by improper handling, storage, or use by the customer is not eligible for a refund or replacement. Customers will be responsible for the cost of a replacement.

• Missed Deliveries: If a delivery cannot be completed due to an incorrect address, lack of access, or customer absence, a redelivery fee may apply.
• Refused Deliveries: If a customer refuses a delivery without a valid reason (e.g., damaged goods verified upon arrival), the order will not be refunded.

• Opened or partially used water products cannot be refunded or returned.
• Special Orders: Custom or bulk water orders are final sale and not eligible for refunds.

• Orders may be canceled before dispatch for a full refund. Once the order is out for delivery, it cannot be canceled or refunded.

• If you suspect an issue with water quality, contact us immediately. We will investigate and, if necessary, arrange for an exchange.

• Approved refunds will be processed within 5-7 business days to the original payment method. Bank processing times may vary.

 For assistance, contact us at [waterboyservices626@gmail.com].